Applied AI Architect

Charles Kim.
Building systems that
actually ship.

20+ years of enterprise CX architecture. Currently designing agentic AI infrastructure for 25M+ customer interactions across 18 countries at HelloFresh Group. Side questing constantly.

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25M+
Customer interactions / year
18
Countries in production
$1M+
Annualized automation savings
8
Brands on one architecture
Proof of work
Cost architecture
64x per-interaction cost differential In-house RAG pipeline vs. Sierra AI POC. Built the parallel validation framework, ran the Playwright test harness, produced the financial model. Validated by Finance.
Compliance automation
$1M+ annualized CCPA/GDPR savings Designed and deployed the automation layer. Savings validated by Finance contact independently. Zero vendor dependency.
Evaluation systems
57-case golden test harness GROUNDED / DRIFTED / CONFABULATED scoring framework for RAG quality assurance. Built for production, not demos.
Agent architecture
COG CORE / COG PRIME / ORCHESTRATOR Adversarial multi-agent architecture for autonomous CX operations. Constraint-driven design: maximum value, minimum vendor surface area.
Knowledge systems
Global SOP SSOT library Six-document global knowledge base across 8 brands. 140+ semantic chunks, 55-question golden evaluation set. Node.js/docx-js generation pipeline.
Side quests
autofiller.app AI

Intelligent job application copilot. Voice-matched cover letters, not spam.

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megadash.io Productivity

Privacy-first browser dashboard for AI artifacts. Zero hosting, zero tracking.

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repairlayer.com Ops

Three-role repair shop operations platform. Built in a day, runs in the field.

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adminlayers.com SaaS

Admin tooling infrastructure for multi-brand operations at scale.

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ai4noco.com Consulting

AI literacy and applied AI consulting for Northern Colorado.

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modelmix.app AI

Multi-model routing and comparison tooling.

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Experience
2019 — present
Senior Manager, CX Technology & Automation
HelloFresh Group
Functional applied AI architect across 8 brands, 18 countries, 25M+ annual interactions. RAG infrastructure, agentic systems, CCPA/GDPR automation, vendor evaluation, and the full CX technology stack.
2020 — 2021
Manager, Federal Healthcare BPO
KPMG
Manager-level federal healthcare BPO operations during COVID. Three direct associates. CX operations at federal scale under real pressure.
Prior
Enterprise CX Architecture
Dell / NTT DATA
Dell: PBX consolidation of 140+ systems to 7 virtual ACDs. ICM and WFM lead. NTT DATA: enterprise contact center consulting and architecture.
2002 — present
Founder
Web hosting reseller / sidequestengineer.com
20+ years running a reseller hosting business. Deep WordPress and LAMP stack expertise. The original side quest.
Contact
Based in Berthoud, Colorado
Open to Applied AI Architect and Agentic AI Engineer roles — charles@charleskim.io
linkedin.com/in/charleskim
ai4noco.com — Northern Colorado AI consulting